Frequently asked questions

4.8V & 6V PalmPRO
ZipStart
Cordless Staple Gun Tacker & Flashlight Set
18V Cordless Drill - 06-350 - Silver color
18V Cordless Drill - 06-352 - Red color
PalmPRO 6V Cordless Scissors
VersaPRO 9.6V Power Tool Set
PalmPRO 7.2V Cordless Reciprocating Saw
7 in 1 Multi-Tool
MegaBrite Self Powered Light with Emergency Flashers
MegaBrite DX Self Powered Light with Emergency Flashers
MegaBrite Self Powered AM/FM Radio, Light, Emergency Flashers and Personal Safety Alarm

4.8V & 6V PalmPRO (warranty)

Q: How long does it take to fully charge the PalmPRO?
A: The PalmPRO should be charged 10 hours prior to its first use. It should be charged for 3-5 hours for each charge after the first charge.

Q: Can I leave the PalmPRO plugged in to charge continuously?
A: We do not suggest leaving the PalmPRO plugged in for longer than 10 hours. This could shorten the life of the battery.

Q: What do the (switch) positions mean on the handle?
A: "Lock On" means that the driver is locked and will not operate. You should always keep the switch in this position when charging or storing the driver. "Lock Off" means that the driver is unlocked and will operate in forward and reverse. "Light On" means that the light will be on and the driver will operate in forward and reverse.

Q: Is the battery replaceable?
A: No, the battery is not replaceable, but you do have a 2-year product warranty that can be utilized if the battery fails prematurely.

Q: How long does the PalmPRO hold a charge?
A: The drill should hold a charge for approximately 1-3 months when not in use. The battery will discharge based on the type of use (the load placed on the driver) and on the length of continuous use. It should work for approximately 35 minutes of continuous use with a light load.

Q: Where can I purchase other accessories such as additional drill bits, nut drivers, and screw bits for the PalmPRO?
A: You can purchase them at any hardware store or home center as long as the accessory has a 1/4 inch hex shank. You can also purchase a 42pc. Accessory Kit (item # 10-310) which includes a variety of accessories that work with the PalmPRO by calling 1-888-DuraPRO (387-2776).

Q: How do I insert and remove the accessories to the PalmPRO?
A: You must pull forward on the ZipCHUCK (gold collar on the shaft of the driver), insert or remove the accessory and release the ZipCHUCK.

Q: A screw bit is stuck in the PalmPRO. How do I remove it?
A: When inserting a small (1" long) screw bit into the PalmPRO you must use the 2-1/2" Bit Extension.

Insert the extension into the ZipCHUCK as any other accessory (described above) and then insert the small screw bit into the extension. If your screw bit is stuck in the ZipCHUCK, try tapping the bit on a hard surface until the screw bit loosens inside the ZipCHUCK (the bit will drop inside the ZipCHUCK). Pull forward on the ZipCHUCK, put the drill with the chuck facing down. The screw bit should fall out, you may have to lightly tap on the drill to get the bit to fall out. If the bit is still stuck, try to carefully pull the bit out with a pair of long nose pliers. If the bit remains stuck, please call 1-888-DuraPRO (387-2776) for assistance.

Repair & Replacement Policy: You have a 2-year warranty on the PalmPRO and the components. You can either return it to where it was purchased (if you are within the return period) or you can mail it to us for a replacement.

We will only need the parts or pieces of the set that are not working for you, we will not need the whole set. Please include a proof of purchase with date. We will also need a note that includes an explanation of the problem, your name, address and telephone number.

Return Address

If your questions were not answered completely or you have further questions please feel free to call our office at 1-888-DuraPRO (387-2776). We are open Monday thru Friday, 9am to 5pm ET, excluding holidays.

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ZipStart (warranty)

Q: How long do I charge the ZipSTART?
A: The ZipSTART should be charged for 3-5 hours prior to its first use. Each charge using an AC Power Adapter (home charger) should be for 3-5 hours. Charging using a 12v Power Socket (in your car or similar) will be 35-60 minutes.

Q: How long will the ZipSTART hold a charge?
A: The ZipSTART will remain charged for 3-4 months when not in use. When storing the ZipSTART you should charge it fully. When not using the ZipSTART make sure that all of the buttons are in the off or neutral position.

Q: How do I use the ZipSTART to charge a drained battery and start my vehicle?
A: First, make sure the ZipSTART is fully charged.

For the ZipSTART Deluxe and ZipSTART 9pc. Set: Plug the end of the 12V car power cord with the power indicator light into the cigarette lighter or 12V socket. Plug the other end of the 12V car power cord into the 12V outlet on the ZipSTART. Push the ZipSTART Master Switch to the OUTPUT position.

For the ZipSTART: Plug the attached 12V cord into the cigarette lighter or 12V socket in the vehicle. Push the power switch to ON.

We suggest turning on the dome light in your vehicle to see if the light becomes brighter as the battery in your vehicle is being charged. The indicator light on the 12V car power cord will light up and the light in your vehicle should brighten. After confirming the battery is being charged, turn off the light. The battery should be charged between 30 minutes and 1 hour before attempting to start the vehicle. Please note: your ignition may need to be turned to the accessory position (ACC) if your 12V socket does not work when the vehicle ignition is in the off position. Check your vehicle owner's manual.

Repair & Replacement Policy: You have a 2-year warranty on the ZipSTART and the components. You can either return it to where it was purchased (if you are within the return period) or you can mail it to us for a replacement.

We will only need the parts or pieces of the set that are not working for you, we will not need the whole set. Please include a proof of purchase with date. We will also need a note that includes an explanation of the problem, your name, address and telephone number.

Return Address

If your questions were not answered completely or you have further questions please feel free to call our office at 1-888-DuraPRO (387-2776). We are open Monday thru Friday, 9am to 5pm ET, excluding holidays.

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Cordless Staple Gun Tacker & Flashlight Set

Q: How long does it take to fully charge the battery?
A: The charging time is approximately 3-5 hours. We do not suggest charging the battery for longer than 5 hours.

Q: How do I work the depth adjustment knob on the Staple Gun Tacker?
A: Turn the knob clockwise (plus (+)) to embed the staple deeper into the material. Turn the knob counterclockwise (minus (-)) to embed the staple less deeply into the material, creating a gap between the staple and material.

Q: What type of staples does this Staple Gun use?
A: You can purchase Wide Crown Staples (Ref. Arrow #T50) at any local hardware store or home center.

Q: What type of nails does this Staple Gun use?
A: The Staple Gun uses 18 gauge 5/8" brad nails that can be purchased at any local hardware store or home center.

Q: Why is the Staple Gun not working? (It will not properly eject staples or nails.)
A: The staples or nails must be inserted into the Staple Gun correctly. First, remove the battery from the Staple Gun or confirm that the safety lock is in the "on" position. Turn the Staple Gun upside down, squeeze the sides of the black sleeve and pull the sleeve out. This will create an opening for the staples or nails (a silver channel). Insert the staples or nails into the silver channel chamber. DO NOT insert them into the black sleeve. Next, slide the black sleeve back into the chamber, you will hear it click, to load the staples or nails for use.

Q: Where can I purchase additional batteries for the Staple Gun Tacker or Flashlight?
A: You can purchase additional batteries by contacting us at 1-888-DuraPRO (387-2776).

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18V Cordless Drill - 06-350 - Silver color (warranty)

Q: How long does it take to charge the 18V battery?
A: The charging time is approximately 5-7 hours; DO NOT exceed a maximum charging time of 10.5 hours. The battery should be drained completely for optimum continual performance.

Q: How do I adjust the Torque settings?
A: The fastening torque can be adjusted to 15 positions by turning the adjusting ring so that its graduations are aligned with the pointer on the tool body. The fastening torque is minimum when the number 1 is aligned with the pointer and maximum when the drill bit icon is aligned with the pointer. The clutch will slip at various torque levels when set at the number 1 to 14. The clutch is designed not to slip at the drill bit icon marking. Before actual operation, drive a screw into your material or a piece of duplicate material to determine which torque level is required for a particular operation. For example, when setting a screw into hardwood, you may want to use a higher setting to ensure that you drive it all the way into the material. When setting a screw into a softer piece of wood, you may want to set the clutch to a lower setting to ensure that you do not overdrive the screw into the wood and avoid splitting it.

Q: What is the High and Low Speed?
A: High speed is when the drill is set on #2. This speed is used for drilling or screwing in predrilled holes. Low speed is when the drill is set on #1. This speed is used for delicate surfaces and to ensure that the screw head will not strip.

Q: How do I insert a drill bit?
A: The drill must be in the forward position (running clockwise). Hold the outer ring (marking says HAND TITE) with your left or right hand and lightly press the trigger. Get the inside grip to match the size of the bit you will be using, insert the bit and continue holding the outer ring and the bit while lightly pressing the trigger. The inside grip will tighten to hold the bit in and you will not be able to hold the outer ring from the pressure of the trigger. The bit is now secure.

Q: Where can I purchase other accessories such as additional drill bits, nut drivers, and screw bits for the 18V Cordless Drill?
A: You can purchase them at any hardware store or home center.

Q: Where can I purchase additional batteries?
A: You can purchase additional batteries by contacting us at 1-888-DuraPRO (387-2776).

Repair & Replacement Policy: You have a 2-year warranty on the drill and the components. You can either return it to where it was purchased (if you are within the return period) or you can mail it to us for a replacement.

We will only need the parts or pieces of the set that are not working for you, we will not need the whole set. Please include a proof of purchase with date. We will also need a note that includes an explanation of the problem, your name, address and telephone number.

Return Address

If your questions were not answered completely or you have further questions please feel free to call our office at 1-888-DuraPRO (387-2776). We are open Monday thru Friday, 9am to 5pm ET, excluding holidays.

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18V Cordless Drill - 06-352 - Red color (warranty)

Q: How long does it take to charge the 18V battery?
A: The charging time is approximately 3 hours; DO NOT exceed a maximum charging time of 10.5 hours. The battery should be drained completely for optimum continual performance.

Q: How do I adjust the Torque settings?
A: The fastening torque can be adjusted to 15 positions by turning the adjusting ring so that its graduations are aligned with the pointer on the tool body. The fastening torque is minimum when the number 1 is aligned with the pointer and maximum when the drill bit icon is aligned with the pointer. The clutch will slip at various torque levels when set at the number 1 to 14. The clutch is designed not to slip at the drill bit icon marking. Before actual operation, drive a screw into your material or a piece of duplicate material to determine which torque level is required for a particular operation. For example, when setting a screw into hardwood, you may want to use a higher setting to ensure that you drive it all the way into the material. When setting a screw into a softer piece of wood, you may want to set the clutch to a lower setting to ensure that you do not overdrive the screw into the wood and avoid splitting it.

Q: How do I insert a drill bit?
A: The drill must be in the forward position (running clockwise). Hold the outer ring (marking says HAND TITE) with your left or right hand and lightly press the trigger. Get the inside grip to match the size of the bit you will be using, insert the bit and continue holding the outer ring and the bit while lightly pressing the trigger. The inside grip will tighten to hold the bit in and you will not be able to hold the outer ring from the pressure of the trigger. The bit is now secure.

Q: Where can I purchase other accessories such as additional drill bits, nut drivers, and screw bits for the 18V Cordless Drill?
A: You can purchase them at any hardware store or home center.

Q: Where can I purchase additional batteries?
A: You can purchase additional batteries by contacting us at 1-888-DuraPRO (387-2776).

Repair & Replacement Policy: You have a 2-year warranty on the drill and the components. You can either return it to where it was purchased (if you are within the return period) or you can mail it to us for a replacement.

We will only need the parts or pieces of the set that are not working for you, we will not need the whole set. Please include a proof of purchase with date. We will also need a note that includes an explanation of the problem, your name, address and telephone number.

If your questions were not answered completely or you have further questions please feel free to call our office at 1-888-DuraPRO (387-2776). We are open Monday thru Friday, 9am to 5pm ET, excluding holidays.

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PalmPRO 6V Cordless Scissors

Q: Where can I purchase additional blades for the PalmPRO 6V Cordless Scissors?
A: You can purchase additional blades by contacting us at 1-888-DuraPRO (387-2776).

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VersaPRO 9.6V Power Tool Set

Q: How long does it take to fully charge the VersaPRO?
A: The charging time is approximately 3 hours; DO NOT exceed a maximum charging time of 10.5 hours. The battery should be drained completely for optimum continual performance.

Q: Where can I purchase other accessories such as additional drill bits, nut drivers, and screw bits for the VersaPRO?
A: You can purchase them at any hardware store or home center. The screw bits, nut drivers or other attachments need to have a 1/4 inch hex shank. The drill bits should have a round shank so that the drill can clamp around it properly.

Q: Where can I purchase additional batteries for the 9.6V VersaPRO?
A: You can purchase additional batteries by contacting us at 1-888-DuraPRO (387-2776).

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PalmPRO 7.2V Cordless Reciprocating Saw

Q: How long does it take to fully charge the saw?
A: The initial charge should be 10 hours, it will take approximately 3 hours to fully charge thereafter. DO NOT exceed a maximum charging time of 24 hours.

Q: Where can I purchase additional blades?
A: The blades are standard U type jigsaw blades and can be purchased at any hardware store or home center.

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7 in 1 Multi-Tool

Q: Where can I purchase additional blades for the 7-in-1 Multi-Tool?
A: You can purchase additional blades by contacting us at 1-888-DuraPRO (387-2776).

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MegaBrite Self Powered Light with Emergency Flashers (warranty)

Q: How do I charge the light?
A: Pull out the winding handle and crank in either direction, steady, for 1 minute at a rate of 120 RPMs.

Q: How long will the light last?
A: After winding the light as described above you will get 20 minutes of the flashlight and up to 45 minutes of the emergency flasher.

Q: When should I recharge my light?
A: You should wind the light once you have used it, before you are going to store it. Make sure that whenever you are winding the handle or storing the unit that you leave it in the off position. You should also recharge the light once the light starts to go dim rather than waiting until the light is completely discharged.

Q: How often should I wind the light?
A: We recommend that you wind the light to charge it once every 3 months if you are using or storing it away.

Repair & Replacement Policy: You have a lifetime warranty on the light. You can either return it to where it was purchased (if you are within the return period) or you can mail it to us for a replacement.

We will only need the unit itself. We will also need a note that includes an explanation of the problem, your name, address and telephone number.

Return Address

If your questions were not answered completely or you have further questions please feel free to call our office at 1-888-DuraPRO (387-2776). We are open Monday thru Friday, 9am to 5pm ET, excluding holidays.

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MegaBrite DX Self Powered Light with Emergency Flashers (warranty)

Q: How do I charge the light?
A: Pull out the winding handle and crank in either direction, steady, for 1 minute at a rate of 120 RPMs.

Q: How long will the light last?
A: After winding the light as described above you will get 20 minutes of the flashlight and up to 45 minutes of the emergency flasher.

Q: When should I recharge my light?
A: You should wind the light once you have used it, before you are going to store it. Make sure that whenever you are winding the handle or storing the unit that you leave it in the off position. You should also recharge the light once the light starts to go dim rather than waiting until the light is completely discharged.

Q: How often should I wind the light?
A: We recommend that you wind the light to charge it once every 3 months if you are using or storing it away.

Repair & Replacement Policy: You have a lifetime warranty on the light. You can either return it to where it was purchased (if you are within the return period) or you can mail it to us for a replacement.

We will only need the unit itself. We will also need a note that includes an explanation of the problem, your name, address and telephone number.

Return Address

If your questions were not answered completely or you have further questions please feel free to call our office at 1-888-DuraPRO (387-2776). We are open Monday thru Friday, 9am to 5pm ET, excluding holidays.

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MegaBrite Self Powered AM/FM Radio, Light, Emergency Flashers and Personal Safety Alarm (warranty)

Q: How do I charge the light?
A: Pull out the winding handle and crank in either direction, steady, for 1 minute at a rate of 160 RPMs.

Q: How long will the light last?
A: After winding the light as described above you will get 15 minutes of the flashlight and up to 45 minutes of the emergency flasher.

Q: How do I charge the radio and safety alarm?
A: Pull out the winding handle and crank in either direction, steady, for 2 minutes at a rate of 160 RPMs. The radio will give you sound for up to 12 minutes and the siren will sound for up to 2 minutes.

Q: When should I recharge my radio/light?
A: You should wind the light once you have used it, before you are going to store it. Make sure that whenever you are winding the handle or storing the unit that you leave it in the off position. You should also recharge the light once the light starts to go dim rather than waiting until the light is completely discharged.

Q: How often should I wind the radio/light?
A: We recommend that you wind the light to charge it once every 3 months if you are using or storing it away.

Repair & Replacement Policy: You have a 1-year warranty on the radio/light. You can either return it to where it was purchased (if you are within the return period) or you can mail it to us for a replacement.

We will only need the unit itself. Please include a proof of purchase with date. We will also need a note that includes an explanation of the problem, your name, address and telephone number.

Return Address

If your questions were not answered completely or you have further questions please feel free to call our office at 1-888-DuraPRO (387-2776). We are open Monday thru Friday, 9am to 5pm ET, excluding holidays.

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